HT203174: iTunes: Possible iTunes Store errors

Learn about iTunes: Possible iTunes Store errors
Kirbmiester
Level 1 (0 points)

Q: Download problem

I entered the digital copy code for oz the great and powerful it says it was downloaded and it shows up in my list but it will not play.  why want it play?

Windows 8

Posted on Feb 13, 2014 8:36 PM

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Kirbmiester

Q: Download problem

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  • by mario49,

    mario49 mario49 Feb 16, 2014 8:44 AM in response to Kirbmiester
    Community Specialists
    Feb 16, 2014 8:44 AM in response to Kirbmiester

    Hello Kirbmiester,

     

    Thank you for using Apple Support Communities.

    For more information, take a look at:

     

    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

    http://support.apple.com/kb/ht1933

     

    1. Find the email receipt for your purchase.
    2. Click Report a Problem under the app that is having the issue.
    3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    4. Click Report a Problem next to the item you are having an issue with.
    5. From the Choose Problem dropdown menu, choose the appropriate issue.
    6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    7. Click Submit to have your issue reviewed.

     

    Have a nice day,

    Mario