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Iphone 3GS no longer connects to computer or Itunes.

I have a decomissioned Iphone 3GS that I've been using as an Itouch (I don't use the phone features). Up until today it would connect to my computer and Itunes with no problems. When I had to uninstall a bunch of stuff and reinstall the new Itunes (the update is what screwed everything up) since I had a C++ runtime error R6034. Now I finally have Itunes again however my Iphone no longer wants to connect to my computer or Itunes. There is no beep from the USB no syncing, nada. The only thing it does is charge...which is only sort of helpful. I've tried two different cables, restarted my computer, restarted my Iphone. I just want it to connect so I can get my new music. Does anyone have any suggestions. Preferable if I didn't have to restore my Iphone.

iPhone 3GS, iOS 6.1.3

Posted on Feb 13, 2014 9:06 PM

Reply
1 reply

Feb 16, 2014 11:18 AM in response to gofroggy08

Hi gofroggy08,


Welcome to the Support Communities!


It's possible that the iTunes software didn't update properly. Try the specific steps below for the iPhone first:


iOS: Device not recognized in iTunes for Windows

http://support.apple.com/kb/TS1538


If the issue is not resolved, you may need to uninstall iTunes and all of it's components, and reinstall the latest version as explained in this article:


iTunes 11.1.4 for Windows: Unable to install or open

http://support.apple.com/kb/TS5376


I hope this information helps ....


- Judy

Iphone 3GS no longer connects to computer or Itunes.

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