2 Replies Latest reply: Feb 14, 2014 6:14 AM by Diavonex
brandon_sims Level 1 (0 points)

My 9 year old locked her ipad with a new password and her 6 year old brother repeatedly tried to access it with the old code.  Now it's disabled and tells me to connect to iTunes but I still can't get it unlocked.  Please help.

iPad (4th gen) Wi-Fi
  • Diavonex Level 9 (66,545 points)




    1. Turn off iPad



    2. Turn on computer and launch iTune (make sure you have the latest version of iTune)



    3. Plug USB cable into computer's USB port



    4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTune and plug (very important)



    5. Release Home button.






    6. iTune has detected iPad in recovery mode. You must restore this iPad before it can be used with iTune.



    7. Select "Restore iPad"...



    Note: Data will be lost

  • Diavonex Level 9 (66,545 points)

    You can also Erase iPad (if you have enabled Find My iPad)