Real problem getting "other" off my iPhone 5.

Question

Real problem getting "other" off my iPhone 5.

Yes, I've read numerous threads regarding this issue and the various solutions before asking this question. I've deleted the iMessages streams, I've cleared out my email, I've tried un-synching all of my music, I've cleared the Safari cache.

I've tried restoring the phone to factory settings as well, not using a backup which may (does?) include corrupt data. How do I find out where/if iTunes is harboring the corrupt data? All of my music worked fine on my phone (nothing popped up as a corrupt file) but I'm assuming that the problem lies there because the huge "other" data jump comes when I try to sync my iTunes library to the restored phone.

Any help/suggestions would be appreciated.

- Jen

iPhone 5, iOS 7.0.4

Posted on Feb 14, 2014 10:08 AM

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Answer 1

Feb 14, 2014 1:00 PM in response to jennifersphar

More reading for you:

Texas Mac Man post (2/10/2012) on "Other" data on iOS device - https://discussions.apple.com/thread/4386138?answerId=19861751022#19861751022

https://discussions.apple.com/thread/4442837?answerId=20053939022#20053939022 - "If it is much more than a gb or so, then it indicates corrupt files. A restore should resolve." "If restoring using your backup didn't work, you'll have to save as much of your data as you can (import your photos to your computer, sync your contacts and other data with iCloud, email things like Notes and Voice Memos to yourself, sync with iTunes to transfer all your purchases, etc.) and then restore it as new without using your backup." - https://discussions.apple.com/thread/4442837?answerId=20054011022#20054011022

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Answer 2

Feb 14, 2014 1:03 PM in response to Limnos

I have already restored my phone as new. The problem comes when I try to then sync my iTunes. All of the "other" data comes right back.

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Answer 3

Feb 14, 2014 1:09 PM in response to jennifersphar

Okay, from that first link I will post a paragraph here (did you read it?). Parts makes me think it might apply to you since even if you are not dealing with anything corrupt it can use up your space. It also helps you track down where space is being used:

"With an iOS device, the “Other” space in iTunes is used to store things like documents, settings, caches, and a few other important items. If you sync lots of documents to apps like GoodReader, DropCopy, or anything else that reads external files, your storage use can skyrocket. With iOS 5, you can see exactly which applications are taking up the most space. Just head to Settings > General > Usage, and tap the button labeled Show All Apps. The storage section will show you the app and how much storage space it is taking up. Tap on the app name to get a description of the additional storage space being used by the app’s documents and data. You can remove the storage-hogging application and all of its data directly from this screen, or manually remove the data by opening the app. Some applications, especially those designed by Apple, will allow you to remove stored data by swiping from left to right on the item to reveal a Delete button."

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