HT204497: Use captive Wi-Fi networks on your iPhone, iPad, or iPod touch
Learn about Use captive Wi-Fi networks on your iPhone, iPad, or iPod touch
-
All replies
-
Helpful answers
-
Feb 14, 2014 11:24 AM in response to shawnstopperby Axeman1020,What exactly is the problem?
Are there any wifi networks showning?Settings > Wi-Fi
-
Feb 14, 2014 1:15 PM in response to shawnstopperby lllaass,Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.