HT203768: Get help finding missing information in iCloud after restoring an iOS device
Learn about Get help finding missing information in iCloud after restoring an iOS deviceQ: I broke my old iPhone 5 and now have the iPhone 5s and everything from iCloud showed up on my new phone except my pics and I can't ... I broke my old iPhone 5 and now have the iPhone 5s and everything from iCloud showed up on my new phone except my pics and I can't seem to get them. The storage on my iCloud is almost full so I know that they're there but can't retrieve them. Help? more
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Helpful answers
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Feb 14, 2014 5:21 PM in response to Hillbollyby randers4,You could try restoring the backup again using the approach posted by ezjules here: http://support.apple.com/kb/HT5621. This seems to have worked for some people.
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Feb 14, 2014 5:56 PM in response to randers4by Hillbolly,And just as a second note I just pulled iCloud up on the computer and my photos don't even show up on the website.
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Feb 14, 2014 5:59 PM in response to Hillbollyby randers4,That's normal. You can't see photo stream photos on icloud.com. You can only see them on an iOS device or computer that is signed into your account with photo stream enabled.
Also, photo stream photos are not backed up, only camera roll photos are. Photo stream photos will stay in iCloud for 30 days so connecting to your photo stream will enable you to access photo stream photos from the last 30 days.