How to change "Full Name" in iCloud IMAP mail account information

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How to change "Full Name" in iCloud IMAP mail account information

Brand new to this forum so please excuse any newbieisms. I am running OS X 10.7.5 I created an iCloud IMAP mail account so that I can sync with my iPhone.

Windows Live is my original mail account. All is good except the "Full Name" in "Accounts" preferernces is somehow incorrect. When I send mail frm my Mac, this incorrect name shows in the "From" field. Mail sent from my iPhone shows my correct name as it appears in my phone cloud settings. The name doesn't sync in iCloud. All other syncing is good. When I try to change it manually in my Mac mail preferences, I get the message "the"Incoming Mail Server" field can not be empty" when I try to save the changes. The aforementioned field is not empty and is in fact greyed out as this was self populated upon creation of the account. I can't even change the case sensitivity of the name or I get the message. As a stop gap I have created an alias to send mail with, but would like a proper fix. Any ideas?

MacBook Pro, Mac OS X (10.7.5), iPhone 4s

Posted on Feb 14, 2014 8:32 PM

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Answer 1

randers4

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Feb 14, 2014 9:34 PM in response to gdublu

To change the sender name on your Mac Mail, go to icloud.com, sign into your account, open Mail, click the gear shaped icon on the bottom left and choose Preferences, go to the Accounts tab and enter the name you want to use in the Full Name field and click Done. Then quit Mail on your Mac and re-open it. Your new From name should now appear in the drop-down list when you compose a new email.

If you need to change it on your iOS device, go to Settings>Mail,Contacts,Calendars...tap iCloud under Accounts, tap your iCloud account at the top of the next screen, tap Mail at the bottom of the next screen, then enter the name you want to use in the Name field at the top.

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Answer 2

gdublu Author

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Feb 15, 2014 7:41 AM in response to gdublu

Thanks for your response randers4. I had already done all of what you suggested except for the quitting Mail part. I did this and it didn't work. I tried rebooting Mac and still didn't work. iPhone and iCloud names are good. I am wondering if I can try deleting the account and re-creating using the same email address?

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Answer 3

randers4

Level 9

63,567 points

Feb 15, 2014 8:39 AM in response to gdublu

That should be all you would need to do to set the sender name on your Mac. Try going to System Preferences>iCloud, uncheck Mail, then restart your Mac and go back and check Mail again.

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Answer 4

gdublu Author

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Feb 15, 2014 1:40 PM in response to gdublu

Thanks again randers4, but still no go? Any idea if I can re-create my account keeping the same address?

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Answer 5

randers4

Level 9

63,567 points

Feb 15, 2014 1:53 PM in response to gdublu

If you created a new iCloud account it would have a new associated iCloud email account. You wouldn't be able to move your current @icloud.com address to the new account.

Just to double-check, after quitting (Command-Q) and re-opening Mail, did you start an new message and click the down-arrow next to From to see if the new sender name was available from the drop-down list (see image below)? If so, you might try signing out of iCloud entirely. To do this, go to System Preferences>iCloud, click Sign Out, choose Delete at all of the prompts, restart your Mac, then sign back in and test Mail again. (This deletes the account and your iCloud data from your Mac, but not from iCloud. Your iCloud data will reappear on your Mac when you sign back in.)

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Answer 6

gdublu Author

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Feb 15, 2014 2:38 PM in response to randers4

Thanks so much randers4. The deleting of the account from my Mac worked. After rebooting, the wrong name still appeared in the from box, but the corrected name is now available in the down arrow menu and in the "Full Name" box under accounts preferences. A second reboot removed the wrong name as a down arrow option altogether.

Cheers!

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Answer 7

randers4

Level 9

63,567 points

Feb 15, 2014 3:08 PM in response to gdublu

Great. Guess it was just being stubborn.

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