Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

r6034

All was right but suddenly the itunes doen´t run. I uninstalled it and I turned to install it. It dosen´t finish and one window shows "Apple mobile device" or another one that shows "Runtime error R6034".


Could anyone help me?. Thank you.


Luis Sanus

Posted on Feb 15, 2014 1:29 AM

Reply
2 replies

Feb 15, 2014 1:34 AM in response to Luis Sanus

Uninstall your existing copy of iTunes. Delete any copies of the iTunesSetup.exe (or iTunes64Setup.exe) installer files from your downloads areas for your web browsers and download a fresh copy of the iTunes installer from the Apple website:


http://www.apple.com/itunes/download/


(The current build of the 11.1.4.62 installer was changed a few days ago, which fixed the bulk of the reports of MSVCR80.dll/R6034/APSDaemon.exe/Error-7/AMDS-could-not-start trouble ... but the build number on the installer was not changed. So we're trying to make sure you do the reinstall using a "new good" 11.1.4.62 installer instead of an "old bad".)


Does the install with the new copy of the installer go through properly? If so, does that clear up the error message?


If you still have the same error messages cropping up, then try the procedures from the following user tip:


Troubleshooting issues with iTunes for Windows updates

Feb 15, 2014 1:38 AM in response to Luis Sanus

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)


Remove all of these items in the following order:

1. iTunes

2. Apple Software Update

3. Apple Mobile Device Support

4. Bonjour

5. Apple Application Support.....and:

6. Quicktime

Clear the registry.

Reboot, and open the broswer then download iTunes(Latest Version), then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.


All the best ! 🙂

r6034

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.