Microsoft Office 2011 crashes under 10.9 Mavericks - solved

1. New machine running 10.9 (Mavericks).


2. Migrated a user from another machine also running Mavericks; that had Office 2008 and Office 2011 installed and (at least Office 2011) was running fine.


3. On the new machine, Word launched and then crashed immediately, never fully loading.


4. Tried the updaters 1410 and 1439. Installation failed with no suitable destination found - they could not be installed because of missing components.


5. Followed procedure to completely uninstall Office (http://support.microsoft.com/kb/2398768), removing Office 2008, 2011, Messenger.


6. Ran Office 2011 installer. Again, Word would not load.


7. Tried the updaters 1410 and 1439. Installation failed with no suitable destination found - they could not be installed because of missing components.


8. (As it turns out, steps 5, 6, 7 might have been unnecessary).


9. Created a new user. Office ran!


10. Update 1439 was accepted and the update ran.


11. Switched back to the original user; all OK.


Hope this helps.


Cheers,

Kevin

Posted on Feb 15, 2014 2:58 AM

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Microsoft Office 2011 crashes under 10.9 Mavericks - solved

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