HT203174: iTunes: Possible iTunes Store errors

Learn about iTunes: Possible iTunes Store errors
SarathbabuFoodking

Q: I bought a new iPhone 4 and I'm trying to connect to the iTunes store and also to download an app from the app store but its prompting for a payment method. Since i don't use a credit card ..i tried to give my debit card details but it displays an error "

I bought a new iphone 4 today and i m unable downlaoad any app. Its asking for credit card details and i dont use a credit card. so i entered my debit card details. and i received a error message "Payment method declined" . Kindly help. What should i do??

iPhone 4, iOS 7.0.4

Posted on Feb 15, 2014 9:28 AM

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Q: I bought a new iPhone 4 and I'm trying to connect to the iTunes store and also to download an app from the app store but its promp ... more

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  • by King_Penguin,

    King_Penguin King_Penguin Feb 15, 2014 9:35 AM in response to SarathbabuFoodking
    Level 10 (135,696 points)
    iTunes
    Feb 15, 2014 9:35 AM in response to SarathbabuFoodking

    Debit cards are no longer accepted as a valid payment method in all countries - from this page :

     

    You may be able to use other payment types in your country, like debit and Maestro cards.

    which implies that they are not accepted in all countries, and there have been a number of posts about them being declined.

     

    For it to have a chance of being accepted it needs to be registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. You could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined (buy you might not be able to use a debit card in your country) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management

     

    If you can't use a debit card then there are instructions on this page for how to create a new account without giving card details, which will give you a 'none' option and allow you to download free items : http://support.apple.com/kb/HT2534 (if you want to use the same email address on the new account then you will need to remove it from your existing account first e.g. by tapping on it in Settings > iTunes & App Store on your phone, the Store > View Account menu option on your computer's iTunes, or via http://appleid.apple.com)