Ozzy2017
Level 1 (0 points)

Q: How do I get a refund for an in app purchase more than 90 days ago?

In June of 2012 I bought a couple of planes from skies of glory. They downloaded. Earlier last year I restarted my device and try to restored my purchases and it said purchases restored. The purchases were restored but I never received the planes in the game. Any help on how to get my money back?

iPod touch (4th generation)

Posted on Feb 15, 2014 10:53 AM

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Ozzy2017

Q: How do I get a refund for an in app purchase more than 90 days ago?

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  • Helpful answers

  • by King_Penguin,

    King_Penguin King_Penguin Feb 15, 2014 11:05 AM in response to Ozzy2017
    Level 10 (133,666 points)
    iTunes
    Feb 15, 2014 11:05 AM in response to Ozzy2017

    Not all in-app purchases can be redownloaded. Do you know what sort of IAP they were ?

     

    From http://support.apple.com/kb/HT4009 :

     

    If you lose your In-App Purchases because apps were accidentally deleted or you had to restore your device without a backup, you may be able to download some of your purchases again for free. See which types of In-App Purchases you need to purchase again or can redownload for free in the table:

    TypeDownload for freePurchase Again
    Consumable X
    Non-consumableX
    Non-renewing subscriptions X
    Auto-renewable subscriptionsX

     

    To download an In-App Purchase again, you must download it from within the installed app using the same iTunes Store account name you used for the original In-App Purchase.

  • by Ozzy2017,

    Ozzy2017 Ozzy2017 Feb 15, 2014 11:25 AM in response to King_Penguin
    Level 1 (0 points)
    Feb 15, 2014 11:25 AM in response to King_Penguin

    More or likely non-consumable. But I did try to buy another a couple of months back and it didn't download.

  • by King_Penguin,

    King_Penguin King_Penguin Feb 15, 2014 12:30 PM in response to Ozzy2017
    Level 10 (133,666 points)
    iTunes
    Feb 15, 2014 12:30 PM in response to Ozzy2017

    You've tried contacting the developers of the app to see what type of IAP they are, and whether you should be able to redownload them for free ?

  • by Ozzy2017,

    Ozzy2017 Ozzy2017 Feb 15, 2014 1:37 PM in response to King_Penguin
    Level 1 (0 points)
    Feb 15, 2014 1:37 PM in response to King_Penguin

    The developers are SGN. They haven't released an update for a long time. I made an in app purchase after I restarted my device and it didn't give me the plane. I have a community of people who have had the same problem.

  • by King_Penguin,

    King_Penguin King_Penguin Feb 16, 2014 12:15 AM in response to Ozzy2017
    Level 10 (133,666 points)
    iTunes
    Feb 16, 2014 12:15 AM in response to Ozzy2017

    If you've made new in-app purchases and haven't received them then you can try contacting iTunes Support and see if they will refund or credit you (but if you've left it a few months before contacting them then they might not do so) : http://reportaproblem.apple.com

     

    For the in-app purchases made over 18 months ago, then they are very unlikely to be refunded