HT201209: Redeem iTunes or Apple Music Gift Cards and content codes

Learn about Redeem iTunes or Apple Music Gift Cards and content codes
pat224

Q: Redeem code box is grayed out so unable to enter itunes giftcard code

How to redeem an itunes giftcard when the redeem box is grayed out and the code can not be entered

Posted on Feb 15, 2014 1:35 PM

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Q: Redeem code box is grayed out so unable to enter itunes giftcard code

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  • by Allen A,

    Allen A Allen A Feb 17, 2014 8:34 AM in response to pat224
    Community Specialists
    Feb 17, 2014 8:34 AM in response to pat224

    Hello pat224,

     

     

     

    The following article provides steps that can help in a situation where you may be unable to redeem an iTunes Gift Card.

     

    Specifically:

    If you're still unable to redeem your code after verifying the characters in the code, you'll need to contact iTunes Store Support for help. You'll need to provide a digital image of the front and back of the gift card as well as the sales receipt for the purchase of the gift card.

    Contacting iTunes Store Support

    1. Go to the iTunes support page and select your iTunes country.
    2. From the iTunes support page, choose Contact Support on the lower-left side of the page.
    3. Follow the instructions to get iTunes Store support assistance.

    iTunes Store: Invalid, inactive, or illegible codes

    http://support.apple.com/kb/TS1292

     

     

     

     

    Cheers,

    Allen