HT201209: Redeem iTunes or Apple Music Gift Cards and content codes
Learn about Redeem iTunes or Apple Music Gift Cards and content codes
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Helpful answers
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Feb 17, 2014 8:34 AM in response to pat224by Allen A,Hello pat224,
The following article provides steps that can help in a situation where you may be unable to redeem an iTunes Gift Card.
Specifically:
If you're still unable to redeem your code after verifying the characters in the code, you'll need to contact iTunes Store Support for help. You'll need to provide a digital image of the front and back of the gift card as well as the sales receipt for the purchase of the gift card.
Contacting iTunes Store Support
- Go to the iTunes support page and select your iTunes country.
- From the iTunes support page, choose Contact Support on the lower-left side of the page.
- Follow the instructions to get iTunes Store support assistance.
iTunes Store: Invalid, inactive, or illegible codes
http://support.apple.com/kb/TS1292
Cheers,
Allen
