I have an iPad mini that somehow got locked. The wrong passcode was entered several times and it became disabled. No one has helped so far hoping for someone to see this and help

Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions

1. iOS- Forgotten passcode or device disabled after entering wrong passcode

2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen

3. Restoring iPod touch after forgotten passcode

4. What to Do If You've Forgotten Your iPhone's Passcode

5. iOS- Understanding passcodes

6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad

7. iOS - Unable to update or restore

Forgotten Restrictions Passcode Help

iPad,iPod,iPod Touch Recovery Mode

You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.

You can restore from a backup if you have one from BEFORE you set the restrictions passcode.

Also, see iTunes- Restoring iOS software.

If you cannot manage any of the above then:

Placing your device into recovery (DFU-Device Firmware Upgrade) mode:

Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.

If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.

Additional Information:

If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.

Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

Then you are doing it wrong. You are obviously a rookie and you are rude.

This topic is a bit old, but recently I found myself in the same situation as the original poster and couldn't find helpful answers online. I was eventually able to resolve the issue and restore the ipad.

I put the ipad in recovery mode following the official instructions and started the recovery process, but after itunes started downloading the software for a few minutes, it popped up a message saying:

"itunes could not connect to the ipad because it is locked with a passcode. You must enter your passcode on the ipad before it can be used with itunes"

I thought this message was strange since the reason I was performing the restore was because we didn't know the passcode, so why was it asking for it? It seemed to be a bit of a catch-22. The popup had three options: More Information, Try Again, and Cancel. First I clicked Try Again, which brought me back to the same popup again. Then I clicked on More Information and it took me to an Apple support page with the same recovery instructions. At this point I'm thinking that I'm stuck.

However, when I clicked back on itunes I saw that it was still downloading the software, and that it would take about 30 minutes more. So, with few other options available, I waited.

As the download continued, I noticed that the ipad went out of recovery mode, apparently it had timed out. So I put the ipad back into recovery mode (disconnect usb, hold the home button, re-connect usb) and just let the download continue. Once the download completed, I was able to proceed with the restore process and get the ipad back to the original factory state with no further issues.

n.b.

- I used itunes installed on Windows 7 to perform the restore

- the ipad had never been backed up or synched with the installation of itunes I used to perform the restore

Hopefully my frustrating experience will help someone else in the future. 🙂

Read this.

I had this same problem. There is no information out there (lot of questions about it though) and everything pointing back to the solution of put it in recovery mode, not what to do when recovery mode tells you it can't do what you're deleting you ipad to accomplish...

This solution, to unplug and restart the recovery process while the update is downloading is what finally worked for me. Thanks!!!

although this thread is old, i just got to this situation.

Thanks for your reply, 'cause when i got to the "itunes could not connect to the ipad because it is locked with a passcode. You must enter your passcode on the ipad before it can be used with iTunes" message i was puzzled but after reading your post about letting the download finish and then

retry the recovery mode and restore process i gave it a try and it worked.

thanks

Dear Rudy,

Thank you so much for your posting. So many of us who face the same issue but couldn't find any solution until we found your posting! Totally awesome!!! even Apple couldn't give a head-on solution like yours. Thank you so much!!

I just want to say THANK YOU for figuring this out! I just got a new iPad Air 2 and with Apple putting in a new 6 digit passcode and me using the touch ID all the time I forgot my new passcode and of course the WiFi went out as soon as I couldn't get back on it so resotring it from Find My iPhone wasn't an option. I was ready to pull my hair out when NOTHING else worked! So THANK YOU, THANK YOU, THANK YOU! This is the only place I have read the solution so Apple should take note and add this to their solutions page.

Rudy, you are a star! Your post was extremely helpful. Patience is the key.

were did you find it downloding?