Find my friends app not working

Hi,

I'm having a bit of a problem as well with the app.

My girlfriend just got an iPhone 5s and it just works perfectly! "Except for the Find My Friends app." It is not possible for her to add any friends (including me) and like wise I can't add her. After entering an e-mail the add icon is still greyed out.

I have used the app since the iPhone 4 and it still works for me today, so the problem lays with her.

We have allowed the use of contacts, etc., tried to turn the iPhone off and on, reinstalling the app, deleting me as a contact, preset the privacy settings, etc.

The troubleshoot wasn't any help, so I'm open to all suggestions.

With many thanks

Nicolai

Hey kw05,

Thanks for the question. The following resource may provide a solution:

iCloud: Troubleshooting Find My Friends

http://support.apple.com/kb/TS4008

Issues with location requests

You are not receiving requests from others to follow your location

If you're certain someone has sent you a location request using Find My Friends, and you do not receive the notification:

- Make sure that you're signed in to the Find My Friends iOS app with the Apple ID your friend is trying to follow. If that was not the case, check the inbox of the email address your friend used, and see if there is any location request email from your friend. If so, tap View Request in that message to accept or decline their request in Find My Friends.

- Make sure that the option to Allow Friend Requests is turned on:

- Find My Friends 3.0 or later:

- On an iPhone or iPod touch, tap Me, then check Allow Friend Requests under Invitations

- On an iPad, tap the List button, tap Me, tap Info, then check Allow Friend Requests.

- Find My Friends 2.1.1 or earlier: Tap the Me tab, tap Account, then check Allow Friend Requests under Notifications.

- Make sure that you're within the limits to accept follow requests. If you have reached a limit, you may not be able to accept more friends until you remove one.

Your requests to follow others are not received

- Make sure that you're sending your request to the Apple ID your friend is using to sign in to the Find My Friends iOS app.

- Make sure that you're within the limits to send follow requests to others. If you have reached a limit, you may not be able to send a location request to more friends until you remove one.

Note: If you accept a request from a friend that you’re not following, a follow request is sent to your friend automatically (Find My Friends 3.0 or later).

Thanks,

Matt M.

Hello kw05,

Thank you for using the Apple Support Community. If your issue persists you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

- Matt M.

Yup mine doesn't work either.

Hi,

I had the same problem. I checked that Find My Friends has access to contact data under Settings > Privacy > Contacts. It worked! Good luck!