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carter0718
Level 1 (0 points)

Q: I phone 4

I set up a mail account on my I phone 4 Telephone  when it turned on I had over 300 e-mails. Now I cannot find where to delete them when I swipe I it says in gray more or in orange archive, no delete.  Please help.

 

Michelle Carter

 

<Personal Information Edited by Host>

iPhone 4, iOS 7.0.4, I phone 4

Posted on Feb 15, 2014 6:23 PM

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carter0718

Q: I phone 4

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  • by matt00,

    matt00 Feb 18, 2014 6:16 AM in response to carter0718
    Level 5 (4,015 points)
    Feb 18, 2014 6:16 AM in response to carter0718

    Hey carter0718,

     

     

    Thanks for the question. You can configure where discarded messages are moved to in the advanced settings of your mail account. The following resource provides an example similar to the one you have described. While the article is titled for Gmail accounts, the same resolution should apply to your account:

     

    iOS: Understanding Gmail Archive

    http://support.apple.com/kb/HT4207

     

    Mail archives Gmail messages rather than deleting them:

     

    HT4207_03---003-en.PNG

     

    When you archive a message, it moves to the All Mail folder. It does not delete the message from the Gmail account. You can learn more about the Gmail archive feature in Gmail Help. Archive replaces all delete options when you use a Gmail account, including tapping the Trash icon while you view  a message and selecting Edit to manage multiple messages.

     

    You can disable this feature in Settings > Mail, Contacts, Calendars > Gmail Account > Account > Advanced > Move Discarded Messages Into:

     

    HT4207_02----003-en.PNG

     

     

    Thanks,

     

    Matt M.