DeeJayNic
Level 1 (0 points)

Q: Iphone5S 7.0.5 losing 3G connection

I Just have my Iphone5s with iMachines(Malaysia)

 

My iphone5s unable to reconnect back 3G connection after lost connection in no service area

but it should be able to reconnect back 3G as soon as i enter back the area have 3G signal

 

 

I need to restart my iphone in order to get back 3G or toggle to airplane mode and switch back. Is this my iphone5 problem or my carrier???

i search for the solution on web but all i get is same question but no answer?

 

 

Need HELP!!!

iPhone 5s

Posted on Feb 16, 2014 5:10 AM

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DeeJayNic

Q: Iphone5S 7.0.5 losing 3G connection

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  • by pedro d,

    pedro d pedro d Feb 18, 2014 2:00 PM in response to DeeJayNic
    Community Specialists
    Feb 18, 2014 2:00 PM in response to DeeJayNic

    Hello there, DeeJayNic.

     

    The following Knowledge Base article provides some great steps and information for troubleshooting your issue:

     

    iPhone: Troubleshooting a cellular data connection

    http://support.apple.com/kb/ts3780

     

    Follow the instructions below for assistance with troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.

    1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
    2. Restart your iPhone.
    3. Ensure that your software is up to date:
    4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
    5. If your SIM card has SIM PIN enabled, try toggling it off: Tap Settings > Phone > SIM PIN.
    6. Try another location. If a different location works, but the original location still does not, contact your carrierto report the issue.
    7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
    8. Restore the iPhone as new.
    9. Contact your carrier to:
      • Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
      • Verify that there are no account-related blocks.
      • Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

    If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.

     

    Additional Information

    Note: If you are traveling internationally, you may need to turn data roaming on: Tap Settings > Cellular. Check with your carrier first to understand the cost of international data roaming. Also, see this article.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro

  • by DeeJayNic,

    DeeJayNic DeeJayNic Feb 18, 2014 6:44 PM in response to pedro d
    Level 1 (0 points)
    Feb 18, 2014 6:44 PM in response to pedro d

    Hi Pedro, i did try before, but this doesnt seems help me...

    im still facing the problem