Apple Mail freezes

I Had a similar problem. I wanted to delete an email but when I did Live Mail froze. I restarted about six or seven times but it did not change.i used my iPad to look for answers. I remembered that I had seen a message saying my wireless keyboard batteries were low and needed to be replaced. I wondered if that was causing a problem. I changed them any ways. The problem went away immediately. I did notice the batteries I was using were rechargeable. I put in good quality normal and it works fine now.

now sure if these are related but the problem is gone now.

When you have the problem, note the exact time: hour, minute, second.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View ▹ Show Log List

from the menu bar.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above. Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first. Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. In most cases, a few dozen lines are more than enough. It is never necessary or helpful to post more than about 100 lines. "The more, the better" is not the rule here.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Quit Mail. Force quit if necessary.

Back up all data. That means you know you can restore the Mail database, no matter what happens.

Triple-click anywhere in the line below on this page to select it:

~/Library/Mail/V2/MailData

Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder

from the menu bar. Paste into the box that opens (command-V), then press return.

A folder window will open. Inside it there should be files with names as follows:

• Envelope Index
• ExternalUpdates.storedata

Move those files to the Desktop, leaving the window open. Other files in the folder may have longer names that begin as above. Move those files, if any, to the Trash.

Log out and log back in. Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is damaged and that Mail has to quit. Click OK. Typically, the process takes a few minutes, but it may take hours if you have gigantic mailboxes. In that case, you may be able to speed things up by temporarily adding your home folder to the Privacy list in the Spotlight preference pane. Remove it when Mail has finished importing.

Test. If Mail now works as expected, you can delete the files you moved to the Desktop. Otherwise, post your results.

Rebuilding the mail index.

I have the same problem since the last update, I think. It must be a system problem.

Hi Linc,

Can your «General advise» be reproduce on another web site, assuming that your name as a the author will always appear? (ex: Clean a Mac)

Have a good day!