M.I
Level 1 (0 points)

Q: No internet through my iPhone

Hello

My iPhone (iPhone 4s) is connected to my wi-fi network, any I have the signal there on the top.But when accessing any application that requires internet it notifies by "no internet connection please connect to the internet".

N.B: using 3G network everything is Ok. And I tried resetting the network settings.

What is the wrong and how to fix it?

Thanks.

Posted on Feb 16, 2014 11:01 AM

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M.I

Q: No internet through my iPhone

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  • Helpful answers

  • by KiltedTim,

    KiltedTim KiltedTim Feb 16, 2014 11:06 AM in response to M.I
    Level 9 (56,508 points)
    iPhone
    Feb 16, 2014 11:06 AM in response to M.I

    What did your carrier say when you reported the problem to them?

  • by M.I,

    M.I M.I Feb 16, 2014 11:10 AM in response to KiltedTim
    Level 1 (0 points)
    Feb 16, 2014 11:10 AM in response to KiltedTim

    I'm sorry but I didn't understand what do you mean.

  • by KiltedTim,

    KiltedTim KiltedTim Feb 16, 2014 11:11 AM in response to M.I
    Level 9 (56,508 points)
    iPhone
    Feb 16, 2014 11:11 AM in response to M.I

    Call your cellular carrier and ask them what's wrong.

  • by M.I,

    M.I M.I Feb 16, 2014 11:12 AM in response to KiltedTim
    Level 1 (0 points)
    Feb 16, 2014 11:12 AM in response to KiltedTim

    The problem is only by this iPhone. The internet accessing through other devices is alright.

  • by KiltedTim,

    KiltedTim KiltedTim Feb 16, 2014 11:14 AM in response to M.I
    Level 9 (56,508 points)
    iPhone
    Feb 16, 2014 11:14 AM in response to M.I

    Then maybe you need to rephrase the question. Is the problem with your cellular data connection or with a WiFi connection? If it's with WiFi, does the problem only occur on one WiFi network, or on ALL WiFi networks?

  • by M.I,

    M.I M.I Feb 16, 2014 11:20 AM in response to KiltedTim
    Level 1 (0 points)
    Feb 16, 2014 11:20 AM in response to KiltedTim

    The problem is with all the networks.

  • by KiltedTim,

    KiltedTim KiltedTim Feb 16, 2014 11:25 AM in response to M.I
    Level 9 (56,508 points)
    iPhone
    Feb 16, 2014 11:25 AM in response to M.I

    Settings>General>Resets>Reset network settings.

  • by M.I,

    M.I M.I Feb 16, 2014 11:27 AM in response to KiltedTim
    Level 1 (0 points)
    Feb 16, 2014 11:27 AM in response to KiltedTim

    (N.B: using 3G network everything is Ok. "And I tried resetting the network settings")

    I did, but nothing new.

  • by KiltedTim,

    KiltedTim KiltedTim Feb 16, 2014 11:28 AM in response to M.I
    Level 9 (56,508 points)
    iPhone
    Feb 16, 2014 11:28 AM in response to M.I

    Then restore the phone. If that doesn't work. Restore it as new. If that doesn't work, make an appointment at the genius bar and get the  phone replaced.

  • by savarm,

    savarm savarm Mar 10, 2014 4:10 PM in response to M.I
    Level 1 (4 points)
    Mar 10, 2014 4:10 PM in response to M.I

    AFTER UPDATING MY IpH 4 TO OPER.    SYSTEM 7.1     lost WiFi connection.....

    went crazy finding solution BUT FINALLY I managed to solvet it  this way:

     

    FOR THE BENEFIT TO THOSE WITH SIMILAR PROBLEM AND POOR APPLE SUPPORT

    IN SUCH SENSITIVE ISSUE !  NO COMMENTS ON THIS !!!!

     

    TRY THIS A FEW TIMES IT MAY SOLVE YOUR PROBLEM! good luck!

     

    Follow these steps to troubleshoot the above issues:

    1. Be sure you're in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    3. Confirm that your Wi-Fi router and cable or DSL modem are  connected to power, turned on, and connected to the Internet. If not,  refer to your network administrator or Internet service provider (ISP)  for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're  connected.
    6. Tap and Forget this Network.
    7. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    8. Turn your Wi-Fi router  off and on2.   If your ISP also provides cable or phone service, check with them  before attempting this step to avoid interruption of service.
    9. Update your device to the latest version of software.
    10. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

     

    Message was edited by: savarm

  • by savarm,

    savarm savarm Mar 10, 2014 4:11 PM in response to M.I
    Level 1 (4 points)
    Mar 10, 2014 4:11 PM in response to M.I

    AFTER UPDATING MY IpH 4 TO OPER.    SYSTEM 7.1     lost WiFi connection.....

    went crazy finding solution BUT FINALLY I managed to solvet it  this way:

     

    FOR THE BENEFIT TO THOSE WITH SIMILAR PROBLEM AND POOR APPLE SUPPORT

    IN SUCH SENSITIVE ISSUE !  NO COMMENTS ON THIS !!!!

     

    TRY THIS A FEW TIMES IT MAY SOLVE YOUR PROBLEM! good luck!

     

    Follow these steps to troubleshoot the above issues:

    1. Be sure you're in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    3. Confirm  that your Wi-Fi router and cable or DSL modem are  connected to power,  turned on, and connected to the Internet. If not,  refer to your network  administrator or Internet service provider (ISP)  for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're  connected.
    6. Tap http://km.support.apple.com/library/APPLE/APPLECARE_ALLGEOS/TS1398/TS1398_i.png and Forget this Network.
    7. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    8. Turn your Wi-Fi router  off and on2.    If your ISP also provides cable or phone service, check with them   before attempting this step to avoid interruption of service.
    9. Update your device to the latest version of software.
    10. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.