HT201328: How to unlock your iPhone
Learn about How to unlock your iPhone
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All replies
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Helpful answers
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Feb 16, 2014 12:52 PM in response to Nayomi Anyeliby PhilipRoy,Pleaese call 1800MYAPPLE ask account security to assist you with resetting your password.
Good luck Friend.
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Feb 16, 2014 12:52 PM in response to Nayomi Anyeliby wegras,if you mean the 4 digit passcode
http://support.apple.com/kb/HT1212
or do you mean the Apple id password
if so here
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Feb 16, 2014 12:56 PM in response to PhilipRoyby TJBUSMC1973,PhilipRoy wrote:
Pleaese call 1800MYAPPLE ask account security to assist you with resetting your password.
Good luck Friend.
Apple Account Security cannot help with 'resetting' an iPhone's password. The procedure is to restore the device as new via iTunes, or via Find My iPhone Remote Wipe on www.icloud.com.
As Peter stated: iOS: Forgotten passcode or device disabled after entering wrong ...
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Feb 16, 2014 12:58 PM in response to TJBUSMC1973by PhilipRoy,Call account security ask them to take you to my apple id ask them for assitance and direction how to RESET your password.
Contrary to earlier posts Account security WILL assist you in resetting your apple id password.
Dont' give it up friend.
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Feb 16, 2014 1:00 PM in response to TJBUSMC1973by wegras,ignore him this is par for the course ,it appears
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Feb 16, 2014 1:29 PM in response to wegrasby TJBUSMC1973,Peter Gillespie wrote:
ignore him this is par for the course ,it appears
Agreed. He loves throwing out canned responses that half the time, are either only partially accurate, or worse, completely false.
To the OP: Apple Account Security will ask if you've tried to reset your password at iforgot.apple.com first. It's part of the standard troubleshooting for this issue. Because the same security questions they will ask you to answer are the same security questions that show up at iforgot.apple.com. Do that FIRST, and then if it fails, call Apple Support. It only takes a few minutes to use the website, and if successful, you'll save yourself time on a call. Why do I say this?
When you first call in to Apple, you may have to wait for a call director. That call director will probably simply route the call to general tech support. There's a chance that the tech support person you get is not accredited for account security. If so, then you'll be put on hold again while they try to transfer you to Account Security. That process takes longer than simply trying iforgot.apple.com first.
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Feb 16, 2014 1:32 PM in response to Nayomi Anyeliby TJBUSMC1973,Nayomi Anyeli wrote:
I urgently need help. I forgot my iPhone's password and now I can't use it. What can I do? I need it for TODAY URGENTLY
How to reset your Apple ID password.
Go to iforgot.apple.com and type in your Apple ID, then click 'Next'.
Verify your date of birth, then click 'Next'.
You'll be able to choose one of two methods to reset your password, either E-Mail Authentication or Answer Security Questions.
If neither method works, then go to https://getsupport.apple.com
(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
Choose 'More Products & Services', then 'Apple ID'.
A new page will open.
Choose 'Other Apple ID Topics', then 'Lost or forgotten Apple ID password'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best.
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