I have an iMac w/Mavericks and Facetime will not log me in - says check network connection. Firewall is not the issue. Even restarted computer after adding FT to firewall permissions. Didn't work w/previous mac software either. Works fine on iPhone & iPad. Any suggestions or just stick w/Skype!? Thanks.
iMac, OS X Mavericks (10.9.1)
Hi cococat50,
Thanks for visiting Apple Support Communities.
I recommend the troubleshooting steps in these articles if you're not able to sign in to FaceTime on your Mac:
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/ts3970
Best,
Jeremy
Jeremy - I have tried all these things. My appleid is fine, date/time are set properly, hardwired broadband connection. One thing I noticed this a.m., when I turned FT on and click on FT, the 'preferences' tab on the scroll-down bar is greyed out (services preferences is available). Could that have something to do w/it?
Hi cococat50,
Thank you for your reply.
Due to the nature of your issue and question, you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.
Best,
Jeremy
Thanks for your suggestion. Was on the phone for over an hour w/Apple supervisor who could not resolve the issue (yet...). However, saw someone else positing the notion that because my iMac does not show the serial# (had to have something repaired when we first bought it and guess the repair person did not put # back in), Facetime & iMessage not recognizing the computer. That almost makes sense. Can I put the serial # back in or does my friendly supe have to do it? Thx.
Hello
I am also experiencing the same problem and also tried the above links and still can not sign in.
My imac use to work after the update to Maverick and its not working or allowing me to sign in.
Please help
Thanks
Sal
I have an iMac w/Mavericks and Facetime will not log me in
