HT4623: Update the iOS software on your iPhone, iPad, and iPod touch
Learn about Update the iOS software on your iPhone, iPad, and iPod touch
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Helpful answers
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Feb 18, 2014 7:56 AM in response to kamalabaiby sterling r,Hello Kamalabai,
It sounds like you are not able to connect to your Wi-Fi connection at home. I recommend the troubleshooting from the following article named:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
- Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
- Restart your iOS device.
- Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
- Update your device to the latest version of software.
- Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.
Unable to connect to a Wi-Fi network
- Verify that you're attempting to connect to your desired Wi-Fi network.
- Make sure you're entering your Wi-Fi password correctly. Passwords may be case sensitive and may contain numbers or special characters.
- Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
- previously connected Wi-Fi networks and passwords
- recently used Bluetooth accessories
- VPN and APN settings
If the issue persists after trying all of these steps, I would next backup and restore the device with iTunes, and this article will help you do that:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766
Thank you for using Apple Support Communities.
All the very best,
Sterling
