Q: i forgot my password to unlock my ipod backup
i forgot my password to unlock my ipod backup
iPod touch, iOS 6
Posted on Feb 16, 2014 7:37 PM
Community Specialists
Hello pancra,
I certainly understand the importance of accessing your iPod touch backup. It sounds like you had an encrypted iTunes backup.
You can use the following article to troubleshoot this issue:
iOS: Troubleshooting encrypted backups
http://support.apple.com/kb/TS5162
Alternatively, if you have an iCloud backup that you cannot access because of a forgotten iCloud password, you can reset your iCloud password using the following article:
Apple ID: If you forget your password
http://support.apple.com/kb/ht5787
Thank you for using Apple Support Communities.
Best,
Sheila M.
Posted on Feb 19, 2014 7:31 AM