i forgot my password to unlock my ipod backup

i forgot my password to unlock my ipod backup

iPod touch, iOS 6

Posted on Feb 16, 2014 7:37 PM

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1 reply

Feb 19, 2014 7:31 AM in response to pancra

Hello pancra,


I certainly understand the importance of accessing your iPod touch backup. It sounds like you had an encrypted iTunes backup.


You can use the following article to troubleshoot this issue:

iOS: Troubleshooting encrypted backups

http://support.apple.com/kb/TS5162


Alternatively, if you have an iCloud backup that you cannot access because of a forgotten iCloud password, you can reset your iCloud password using the following article:


Apple ID: If you forget your password

http://support.apple.com/kb/ht5787


Thank you for using Apple Support Communities.


Best,

Sheila M.

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i forgot my password to unlock my ipod backup

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