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my ipod shuffel wont work its a fifth gen and all it does when i turn it on is show a red light once then nothing

please help me

iPod shuffle, 5th gen

Posted on Feb 16, 2014 7:37 PM

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Question marked as Best reply

Posted on Feb 19, 2014 7:10 AM

Hello Manuel,


Thank you for the details of the issue you are experiencing with your iPod shuffle. I recommend reviewing the following steps for the issue you described:

The 5 Rs: Reset, Retry, Restart, Reinstall, Restore Remember these five basic suggestions if you have a problem with iPod shuffle. Try these steps one at a time until the problem is resolved. If one of the following doesn’t help, read on for solutions to specific problems.
  • Reset iPod shuffle by turning it off, waiting 10 seconds, and then turning it back on again.
  • Retry with a different USB 2.0 port if you cannot see iPod shuffle in iTunes.
  • Restart your computer, and make sure you have the latest software updates installed.
  • Reinstall iTunes software from the latest version on the web.
  • Restore iPod shuffle. See Updating and restoring iPod shuffle software on page 26.



You can find this on page 24 of the iPod shuffle User Guide:

iPod shuffle User Guide

http://manuals.info.apple.com/MANUALS/1000/MA1550/en_US/iPod_shuffle_4thgen_User _Guide.pdf


Thank you for using Apple Support Communities.


Best,

Sheila M.

1 reply
Question marked as Best reply

Feb 19, 2014 7:10 AM in response to manuelhelpmeplease

Hello Manuel,


Thank you for the details of the issue you are experiencing with your iPod shuffle. I recommend reviewing the following steps for the issue you described:

The 5 Rs: Reset, Retry, Restart, Reinstall, Restore Remember these five basic suggestions if you have a problem with iPod shuffle. Try these steps one at a time until the problem is resolved. If one of the following doesn’t help, read on for solutions to specific problems.
  • Reset iPod shuffle by turning it off, waiting 10 seconds, and then turning it back on again.
  • Retry with a different USB 2.0 port if you cannot see iPod shuffle in iTunes.
  • Restart your computer, and make sure you have the latest software updates installed.
  • Reinstall iTunes software from the latest version on the web.
  • Restore iPod shuffle. See Updating and restoring iPod shuffle software on page 26.



You can find this on page 24 of the iPod shuffle User Guide:

iPod shuffle User Guide

http://manuals.info.apple.com/MANUALS/1000/MA1550/en_US/iPod_shuffle_4thgen_User _Guide.pdf


Thank you for using Apple Support Communities.


Best,

Sheila M.

my ipod shuffel wont work its a fifth gen and all it does when i turn it on is show a red light once then nothing

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