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All replies
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Helpful answers
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Feb 17, 2014 2:07 AM in response to Beef_Stew18by lllaass,Does the iOS device connect to other networks?
Does the iOS device see the network? I think yes
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router. I think you did this
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
- Restore to factory settings/new iOS device. Not clear what restore you did
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
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Jul 1, 2014 5:07 AM in response to lllaassby _ashlynjayde_,I have the same problem,! </3 DX
Does the iOS device connect to other networks? Not sure.
Does the iOS device see the network? I think yes Yes
Any error messages? No
Do other devices now connect? Yes
Did the iOS device connect before? Yes
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears. Tried it
- Power off and then back on your router. I think you did this Tried it
.- Reset network settings: Settings>General>Reset>Reset Network Settings Tried it.
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Jul 1, 2014 7:37 AM in response to _ashlynjayde_by lllaass,- Try connecting to another network. Like McDonald's or Starbucks
- Restore to factory setting/new iPod if you have not done so already.
If you successfully restored (went through all steps without error) to factory settings/new iPod via iTunes (Not via Settings>General>Reset>Erase all Content and Setting) and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
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Jul 1, 2014 1:05 PM in response to Beef_Stew18by LGOCHOA1,IPOD TOUCH LAST GENERATION , the last update 7.1.2 produce a WI-FI ERROR and Now it is imposible to connect to a wifi networks. After make a restoration in itunes of the ipod touch, the problems was solved but after a couple of hours its came back, and now no wifi connections.
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Jun 28, 2015 5:59 PM in response to Beef_Stew18by Ranger 57,Check your DNS I had installed a program and somehow the DNS Settings got changed. Spent 1.45 hrs on with Apple and Reset EVERYTHING... Nothing worked... Just now realized my DNS had been changed. I changed it to Googles normal 8.8.8.8 with secondary as 8.8.4.4 should look like this in your iPod 8.8.8.8, 8.8.4.4 It is Up and Running now again!!!
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Jul 8, 2016 8:46 AM in response to Beef_Stew18by Eels653,I Have had problem for 2 years and only found out this now and still does not work
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Jul 8, 2016 9:00 AM in response to Eels653by lllaass,Does the iOS device connect to other networks? If yes that tends to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network
https://support.apple.com/en-us/HT204051
- iOS: Recommended settings for Wi-Fi routers and access points
https://support.apple.com/en-us/HT202068
- Restore from backup. See:
iOS: How to back up
https://support.apple.com/en-us/HT204184
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar