Can't find USB stick Tigo modem in tanzania
Trying to help my friend in Tanzania who bought Tigos internet modem for his Macbook Air. The computer does not recognize USB lurch. What could be the problem? He shall have the right settings in finder. He has the latest operating system, updated just before he left, could it be a problem?
Is not easy to communicate but I believe it is this modem he is trying to get to work:
http://www.tigo.co.tz/tigo-shop/tigo-modem
Thank you in beforehand.
MacBook Air, iOS 7.0.4