bryony_green_1
Level 1 (0 points)

Q: Imessge

My iMessage says it's not delivering to all my fellow iPhone contacts, however they are receiving them, and they are getting the same message back?

I have tried resorting my phone, but it's not working?

Can anyone help?

iPhone 4S, iOS 7.0.4

Posted on Feb 17, 2014 5:02 AM

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bryony_green_1

Q: Imessge

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  • by pedro d,

    pedro d pedro d Feb 19, 2014 10:42 AM in response to bryony_green_1
    Community Specialists
    Feb 19, 2014 10:42 AM in response to bryony_green_1

    Hello there, bryony.

     

    The following Knowledge Base article offers up some great, in-depth troubleshooting steps for issues with Messages on your iOS device:

     

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/ts2755

     

    Particularly:

    If you are still unable to send or receive an iMessage, follow these steps

    1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
    2. Verify that the contact you are attempting to send a message to is registered with iMessage.
    3. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
    4. If the issue occurs with a specific contact or contacts, delete and re-create the contact in the Contacts application. Create a new message to the newly created contact and try again.
    5. Back up and restore your device as new.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.