Can't access the icloud backup settings, and it's full!

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Level 1

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Can't access the icloud backup settings, and it's full!

I have a very frustrating problem. Every morning I get the warning that the icloud backup could not complete, because of lack of storage. I have the paid storage level of 15 Gb.

The thing is, I want to go in to the settings and exclude some stuff that I do not need backed up, so that it goes through the next time. But when I click settings on the dialog box, nothing happens! I then go manually into Settings on my iPhone and then icloud/backup/manage. But when I click "manage" it shows a loading animation but then it disappears and nothing happens! So I can't even access that view!

What's wrong here? And how do I fix this? Because now I can't even perform a backup at all.

iPhone 5s, iOS 7.0.4

Posted on Feb 17, 2014 7:54 AM

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Answer 1

Axeman1020

Level 6

15,132 points

Feb 17, 2014 7:57 AM in response to julbingo

Try this:

Quit all apps: Double tap the Home button and swipe the app preview page up for each open app

and

Reset: Hold the Sleep/Wake and Home buttons and don’t let go until the screen goes dark and the Apple logo appears (no data will be lost)

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Answer 2

julbingo Author

Level 1

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Feb 18, 2014 1:29 AM in response to Axeman1020

I tried that now. Quit all the apps and then did the reset thing. But the problem is the same.

When I try to enter the "manage"-view nothing happens! 😟

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Answer 3

Axeman1020

Level 6

15,132 points

Feb 18, 2014 1:57 AM in response to julbingo

Try turning iCloud Backup off the back on.

Settings > iCloud > Storage and Backup > turn iCloud Backup off then back on

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Answer 4

julbingo Author

Level 1

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Feb 18, 2014 2:58 AM in response to Axeman1020

I tried that. When I turn it back on and then tap the "manage", it loads for like 30 seconds and then pops a dialog that says "Not enough storage", which is weird, since that's the point of letting me manage it.. After I close the dialog I'm back where I were. And now when I tap "manage" it loads for a second and then nothing happens, just like before. 😟

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Answer 5

Axeman1020

Level 6

15,132 points

Feb 18, 2014 3:18 AM in response to julbingo

You can always backup your phone via iTunes.

Try this:

Back up to your computer using iTunes:

Connect your phone to your computer, open iTunes, click on the name of your phone in iTunes, go to the Summary tab of your iTunes sync settings and click Back Up Now. Then go to File>Devices>Transfer Purchases to transfer your apps and other purchased media to your iTunes library.

Then restore.

First try restoring from your backup and if that does not work then try restoring as a new device.

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Answer 6

Jun 16, 2014 7:10 AM in response to julbingo

I have had this problem as well with multiple iPhones. I'm really disappointed that Apple haven't solved this problem yet, it's been around for more than a year now.

Today I found a solution that worked for me and my girlfriends iPhone:

Settings > iCloud > Storage and Backup > turn iCloud Backup off then back on

Click "Back up now" and straight after click "Manage Storage".
And like magic you can now manage your iCloud storage. After a few seconds you get a pop-up warning that iCloud back up couldn't finnish, just click close and you can go ahead and edit your back-up settings

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Answer 7

julbingo Author

Level 1

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Jun 16, 2014 3:02 PM in response to toffeboffe

Wow you are my hero!! Finally!! It worked, so thank you sooo much for taking time to reply to this!

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