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This cable or accessory is not certified and may not work reliably with this iPhone.

Message keeps coming up. This is an obvious software issue since occurs with any apple charger I have and plugged in or not.

iPhone 5, iOS 7.0.4, This cable or accessory is not cert

Posted on Feb 17, 2014 10:40 AM

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16 replies

Feb 17, 2014 12:06 PM in response to Ingo2711

My chargers still charge it and the message only pops when it is not plugged in. When is Apple going to fix this software bug is what I want to know. Tried restart, various authorized cables and chargers. Still pops the message on my iPhone 5. It doesn't on anything else. Pretty certain this is software bug. I don't see mention of it being a bug on the message streams. Is there a software fix in the works?

Jun 13, 2014 2:21 PM in response to wjstang65

I'm pretty sure I figured it out. It's the headphone port.

I tried cleaning out the lightning port and I still kept getting this errors, even when nothing is plugged in. I then cleaned out the headphone jack and it stopped.


So try this: take a toothpick, gently dig out any lint that's inside the headphones port and the lightning port as well.

Jul 24, 2014 10:34 PM in response to wjstang65

For those who get the pop-up messages when plugging in the cable and the iPhone is not charging, I got a kind of a fix... Just plug in the cable, ignore the messages and turn off the phone. If you open it after a few minutes, you will see that it has been charged, even though nothing appears on the screen while turned off. You just have to do this each time you want to charge your iPhone and you have to keep it turned off for about an hour to fully get charged. Worked for my iPhone 5C, don't know for other i-devices. It's because I'm using a third-party cable (not the original Apple one, which I broke). I got the "not supported" messages before, but it was still charging. But since last iOS update, this is the only way I can charge my phone. Also, from what I've heard and read, an original cable could also show the same issues, so there's no point buying one.

Just remember: first plug in the cable (using a charger or a computer, doesn't matter), then turn the iPhone off.

This cable or accessory is not certified and may not work reliably with this iPhone.

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