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janicon

Q: Ipod nano flashes off and on and will not reset.

This has been such a mess. This was a Christmas present and I can't get it to work. How do I get this to work?!!! This is my first Apple product and I am not happy. The Ipod nano just flashes off and on. I have downloaded itunes but nothing has happened; it just flashes off and on with the Apple symbol on the screen. How do I fix this?!!

iPod nano, Windows XP

Posted on Feb 17, 2014 7:51 PM

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Q: Ipod nano flashes off and on and will not reset.

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  • by sheila_m.,

    sheila_m. sheila_m. Feb 20, 2014 12:43 PM in response to janicon
    Community Specialists
    Feb 20, 2014 12:43 PM in response to janicon

    Hello janicon,

     

    Thank you for the details of the issue you are experiencing with your iPod nano.  I would be concerned and frustrated with this as well. 

     

    I recommend following the steps in the section titled "Will not turn on or screen remains dark" and "Screen is unresponsive and displays Apple logo or white screen" in the following article.  If you are also not seeing your iPod in iTunes when your have your iPod connected, I recommend the section titled "iPod not recognized by iTunes or computer."

     

    iPod nano (7th generation): Hardware troubleshooting

    http://support.apple.com/kb/TS4433

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.