HT1481: Restoring iPod shuffle to factory settings
Learn about Restoring iPod shuffle to factory settings
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Helpful answers
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Feb 20, 2014 12:43 PM in response to janiconby sheila_m.,Hello janicon,
Thank you for the details of the issue you are experiencing with your iPod nano. I would be concerned and frustrated with this as well.
I recommend following the steps in the section titled "Will not turn on or screen remains dark" and "Screen is unresponsive and displays Apple logo or white screen" in the following article. If you are also not seeing your iPod in iTunes when your have your iPod connected, I recommend the section titled "iPod not recognized by iTunes or computer."
iPod nano (7th generation): Hardware troubleshooting
http://support.apple.com/kb/TS4433
Thank you for using Apple Support Communities.
Best,
Sheila M.
