I reciently purchased a movie and used a redeeming code to download the movie into to mu Itunes library. But I am faced with the phrase above "this code has been redeemed already" what can I do to get my digital copy?
v/r
Rebecca
Hello Rebecca,
Thank you for the details of the issue you are experiencing with your digital copy. I recommend checking your list of past purchases to download the movie from there:
Download previous iTunes Store purchases to an authorized computer
- Click iTunes Store near the top of the iTunes window.
- Click the Purchased link at the right of the iTunes Store homepage (below Quick Links).
- In the page that appears, select a category.
iTunes shows you which of your purchases are available for download. You can view all of your past purchases, or just the ones not currently in your iTunes library. Items already in your library aren’t available for download. If you select Music, you can view your purchases by song, artist, or album. If you’re viewing by album, click an album to see which songs on it are available for downloading.- To download all available items, click Download All.
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
I recommend continuing with the following article if the issue persists:
If you can't redeem your iTunes Gift Card or code
http://support.apple.com/kb/HT6021
Thank you for using Apple Support Communities.
Best,
Sheila M.
this code has been redeemed already
