HT201442: If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes

Learn about If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes
Emawati

Q: Help! my iphone 4s device is not visible at all in itunes. There are no backups visible and I have tried everything.

Hi, I used to have an iphone 4 before it started having issues with the harddrive and now I am using an iphone4s. I have been using the newer one for a few months now...and recently back it up at end january. I wanted to back it up and transfer photos onto my computer and it said there are no files available for download and I thought this was odd. After that I opened itunes but the device isnt visible nor are all the backups. When I connect to the computer it doesnt come up automatically like it used to and it doesnt use my iphones id name....instead i have to go into my computer to find it and its listed as "Apple iPhone." Please help as I have tried everything.

 

Message was edited by: Emawati

iPhone 4, iOS 7.0.4

Posted on Feb 18, 2014 4:03 AM