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I pre-ordered and album and it shows purchased but I am not able to download

I pre-ordered and album and it shows purchased but I am not able to download

iOS 7.0.4

Posted on Feb 18, 2014 8:00 AM

Reply
1 reply

Feb 20, 2014 7:36 AM in response to jaal

Hello, jaal.


Thank you for visiting Apple Support Communities.


I have experienced this exact same issue for a Pre-order album as well. I would recommend canceling the Pre-order and download it again as it most likely has not been charged. This article will walk you though the process.


iTunes Store: About Pre-orders

http://support.apple.com/kb/HT5714


Check your purchase history and you method of payment to make sure that the item has not been deducted prior to processing these steps.


iTunes Store & Mac App Store: Seeing your purchase history and order numbers

http://support.apple.com/kb/HT2727


If the album has been charged, follow the steps in this article to report a problem with this purchase.


How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

http://support.apple.com/kb/ht1933


Cheers,


Jason H.

I pre-ordered and album and it shows purchased but I am not able to download

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