Can't send text to android device

Question

Level 1

30 points

Can't send text to android device

My daughter recently switched from an iPhone to an android device. I am unable to send her a text message because my iPhone 4 still has here phone number listed as an iPhone. We've removed her iPhone from both iTunes and iCloud. I've deleted an dreaded her contact info multiple times a a mobile number and restarted my phone multiple times, all to no avail. There has to be a way around this problem without turning on 'Send as SMS if iMessage in not available'. Is Apple really that shortsighted? I'd be great full if anyone can help.

Thanks

Phil

iPhone 4, iOS 5.1

Posted on Feb 18, 2014 9:10 AM

Reply

Answer 1

Best reply

wjosten

Level 10

95,321 points

Feb 18, 2014 9:13 AM in response to Phil_D

Call AppleCare & ask to talk to "Account Security". They will fix while you're on the phone.

Reply

Answer 2

Phil_D Author

Level 1

30 points

Feb 20, 2014 12:05 PM in response to Phil_D

I talked to Apple and they said to delete text strings and wait 24 hours to see if the problem was fixed. I did so and called back to let them know the problem wasn't fixed. They said it was a known issue and nothing could be done about it now. Pretty disappointing

Reply

Answer 3

ChrisJ4203

Level 10

230,311 points

Feb 20, 2014 1:34 PM in response to Phil_D

Follow the instructions in this support document. This comes from Apple. http://support.apple.com/kb/TS5185

Reply

Answer 4

Apr 27, 2015 10:59 PM in response to ChrisJ4203

I have a similar problem. The back story opis I moved from the US to the UK and took my iPhone with me and put a local SIMM in it and all is working fine except that there is a handful of Android numbers I can't text. I was able to with the Verizon SIMM but now can't.

Before anyone goes through the check the number, check the settings routine; I have gone through the If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support routine several times, The only thing I haven't tried yet is a backup and restore... (Will do so later.)

I have checked this out too Can’t get text messages from an iPhone - Apple Support but that doesn't seem relevant as it's just a handful of numbers (presumably not iOS devices) that won't work but I know at least one Android device I can text without issue. In addition, since I switched to iPhone more than 6 years ago, I've never had another Brand only iPhones.

Help it's driving me nuts!

Reply