Apple Event: May 7th at 7 am PT
Went through the verify database integrity process which seemed Ok once the process was complete. still could not open entourage same error message. tried to compact database... an error occured with that. Now entourage will not open at all. Suggestions?
MacBook Pro (15-inch Late 2011), Mac OS X (10.7.5)
Close Entourage. In your user account, go to:
~/Documents/Microsoft User Data/Office 2008 Identities/
You'll find three folders (given your post). All of them will be named "Main Identity", but two of them will have a date and time in brackets tacked on.
The oldest time/date is your database before you tried to do anything with it.
Move "Main Identity" and the bracketed folder with the newer date to the desktop. That should leave only the one folder with the oldest time/date in the Office folder. Rename it "Main Identity".
Now launch Entourage. It should be back where you started from.
Do not find three folders labeled Main Identity - only one Main Identity ... in Office 2008...files are:
Database ... date- yesterday
Mailing List ... date Dec.2013
My Day.plist ....date yesterday
Rules... date Dec.2013
Signatures...date Dec. 2013
Summary.plist... Dec.2013
So now what?
Do not find three folders labeled Main Identity - only one Main Identity
That shouldn't be possible. You say you rebuilt the database twice. Which would have to mean you launched Entourage while holding the Option key. When you do that, you should get this utility:
This is for Outlook 2011, but the 2008 Entourage interface looks pretty much the same. Did you perhaps highlight the backed up databases in this utility and then click the minus button to remove them?
That would be one of the only ways they wouldn't exist. The other would be going to the folder in your user account where they reside and manually putting them in the trash.
Received Microsoft Entourage 2008 error message: Entourage cannot access your data. To try to fix problem, rebuild database.
