Why won't iTune 11 run on Windows 7 64-bit???

Starting 3 ior 4 weeks ago -ever since updating to iTunes 11, I have been unable to start iTunes. I have tried every suggestion in the support community posting (and a few that were not here) all to no avail. This involved many uninstalls (including components 1 at a time), reinstalling as a package and as individual components, updating, as well as uninstalling/reinstalling the .NET framework, and a number of other things. I did get access to iTunes for a short time by removing everything and installing V9.x.x, but this version would not allow me to access my wifes iPhone (she uses my iTunes - or did anyway.) Today I once again allowed an automatic update to 11, praying that it would work. Successful install, but will not run. I get the same Error 7 (windows 127) as before. The only difference is a different dll listed. I AM SICK OF THIS!!!


If anyone from Apple monitors these boards, could you please let me know when you are going to supply a good version of iTunes? You are about to lose not 1 customer, but four, including my wife and daughters, as well as iPhone users, as we will be switching to android phone at our next wireless renewal.

Windows 7

Posted on Feb 18, 2014 2:34 PM

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9 replies

Feb 18, 2014 2:39 PM in response to BoDog13

Today I once again allowed an automatic update to 11, praying that it would work. Successful install, but will not run. I get the same Error 7 (windows 127) as before.


You installed via Apple Software Update? If so, can you doublecheck something for me? Go into your Uninstall a program control panel. Is Apple Mobile Device Support currently appearing in there as an installed program?

Feb 18, 2014 3:10 PM in response to BoDog13

Many thanks again.


The procedure entry point FigSubtitleStringCreatePropertyList could not be located in the dynamic link library MediaToolbox.dll.


That's a less common one ... so we might be looking at incidental damage to an Apple Application Support program file rather than something specifically 11.1.4.62-related.


Restart the PC. Head into your Uninstall a program control panel, select "Apple Application Support" and click "Repair".


Does the repair install go through okay? If so, can you launch iTunes without the error?

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Why won't iTune 11 run on Windows 7 64-bit???

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