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Feb 20, 2014 11:45 AM in response to sarbsohiby Allen A,Hello sarbsohi,
This can be resovled by creating a version of the file that is compatible with your iPhone.
- Select a video and choose File > Create New Version > Create iPod or iPhone Version.
iTunes: Videos may be unable to sync to iPhone, iPad, or iPod
http://support.apple.com/kb/TS1497
Cheers,
Allen
