HT204621: Troubleshooting wireless mouse and keyboard issues
Learn about Troubleshooting wireless mouse and keyboard issues
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Feb 19, 2014 12:46 AM in response to Aquitaniaby seventy one,Have you been through this troubleshooting document?
Troubleshooting wireless mouse and keyboard issues
It is particularly important that you examine the cleanliness of the mouse. The battery contacts inside the mouse, the small sensor, and after that wipe the battery contacts themselves again. The small green light must operate without flickering; if it does flicker that would confirm Batteries are suspect number one.