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Q: Restoring a new phone from a old phones back up!
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Feb 21, 2014 12:49 PMby norm123,Hello TeLare
Start with the first article and check to make sure that you are not dealing with an encrypted back up with iTunes. If that is not what you are referring to and it is dealing with your Apple ID, then reset your password and try it again.
iOS: Troubleshooting encrypted backups
http://support.apple.com/kb/TS5162
Apple ID: If you forget your password
http://support.apple.com/kb/ht5787
Regards,
-Norm G.
