Q: iphone 5s black screen with Voice Over On
I turned on Voice Over on my iphone 5s and it started to repeat everything, so I had to punch 2 or 3 times some commands in order to go back and suddenly my screen blacked out. I have tried to restart the iPhone and can see the silver apple, but again I can hear the commands (I can still hear all the commands (Voice Over On, Screen Curtain On, 8:45, Screen Locked) but can’t see anything on the screen. Please help!
iPhone 5s, iOS 7.0.4
Posted on Feb 19, 2014 6:48 AM
Community Specialists
Hello promomap,
Thank you for the details of the issue you are experiencing with Voice Over. Try turning off the Screen Curtain by triple tapping the screen with three fingers.
Additionally, you can turn Voice Over off completely using these steps:
Press the home button three times quickly. This is also called "Triple-click Home".
If the VoiceOver feature still is on, you can navigate to Settings > General > Accessibility and turn VoiceOver off here.
If it is too difficult to access those settings on your iPhone, you can turn VoiceOver off using iTunes:
Managing accessibility features using iTunes
- Connect your iPhone, iPad, or iPod touch to any computer with iTunes installed.
- In iTunes, select your device.
- From the Summary pane, click Configure Universal Access in the Options section at the bottom.
- Select the feature you would like to use and click OK.
You can find the full article here:
iOS: Configuring accessibility features
http://support.apple.com/kb/HT5018
Thank you for using Apple Support Communities.
Best,
Sheila M.
Posted on Feb 21, 2014 12:24 PM