8 Replies Latest reply: Sep 19, 2015 6:29 PM by pardeepkumarsharma
promomap Level 1 (0 points)

I turned on Voice Over on my iphone 5s and it started to repeat everything, so I had to punch 2 or 3 times some commands in order to go back and suddenly my screen blacked out. I have tried to restart the iPhone and can see the silver apple, but again I can hear the commands (I can still hear all the commands (Voice Over On, Screen Curtain On, 8:45, Screen Locked) but can’t see anything on the screen. Please help!

iPhone 5s, iOS 7.0.4
  • sheila_m. Community Specialists

    Hello promomap,


    Thank you for the details of the issue you are experiencing with Voice Over.  Try turning off the Screen Curtain by triple tapping the screen with three fingers.


    Additionally, you can turn Voice Over off completely using these steps:

    Press the home button three times quickly. This is also called "Triple-click Home".


    If the VoiceOver feature still is on, you can navigate to Settings > General > Accessibility and turn VoiceOver off here.


    If it is too difficult to access those settings on your iPhone, you can turn VoiceOver off using iTunes:


    Managing accessibility features using iTunes

    1. Connect your iPhone, iPad, or iPod touch to any computer with iTunes installed.
    2. In iTunes, select your device.
    3. From the Summary pane, click Configure Universal Access in the Options section at the bottom.
    4. Select the feature you would like to use and click OK.


    You can find the full article here:

    iOS: Configuring accessibility features



    Thank you for using Apple Support Communities.



    Sheila M.

  • promomap Level 1 (0 points)


  • sheila_m. Community Specialists

    Hi promomap,


    I'm glad I could help!


    All the best,

    Sheila M.

  • bryan.joshua00 Level 1 (0 points)

    tnx.. to your help

  • Kristina K Level 1 (0 points)

    Thanks, solved my problem too.

  • write2sachin Level 1 (0 points)

    I had faced same issue with my iPhone 6 ... I was very surprise with Apple support guy with whom i had discussed this issue. After knowing my problem, very quickly he had suggested me option which i was very much Reluctant opt for..... RESTORE IPHONE.... I was going to do that but somewhere my mind was not agreed to me ..... There was some hope.. they i tried searching over internet and found your Blog.... and It worked!!!


    Thank you very much for your help....

  • owchia Level 1 (0 points)

    Hi Sheila,


    Thanks for your help, i have solve my problem ...

  • pardeepkumarsharma Level 1 (0 points)

    HI sachin , can you please explain me . How you solve your problem. I have same one with my iphone 6, even I update my iphone with ios9.

    CAn u please send me link from you solve your that problem