1 Reply Latest reply: Feb 21, 2014 7:46 AM by sterling r
TeesaT Level 1 Level 1 (0 points)

I purchased the Beyonce Album, all off my songs and videos have not been downladed.. Can somebody help? I keep hitting "Complete My Album" but nothing happens. Its say " Download failed, retry"? HELP ME PLEASEEEEEEEE???


iPhone 5c, iOS 7.0.4
  • sterling r Community Specialists Community Specialists (5,355 points)

    Hello TeesaT,

     

    It sounds like you are trying to use Complete My Album but it is not completing successfully. If you have already verified that the content is not showing up in Music or Videos, I would next sign out of your iTunes account in Settings > iTunes and App Stores then close all the running apps on the phone:

     

    iOS: Force an app to close

    http://support.apple.com/kb/ht5137

    Double-click the Home button.

    Swipe left or right until you have located the app you wish to close.

    Swipe the app up to close it.

     

    When you have done that restart the phone, sign back in and try again:

    iOS: Turning off and on (restarting) and resetting

    http://support.apple.com/kb/ht1430

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling