Q: my dads ipod touch has been disabled how do i restore it ?
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Feb 19, 2014 11:47 AMby Axeman1020,HelpfulIf you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
- Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
- Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
- While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
- Continue holding the Home button until you see the Connect to iTunes screen.
- iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
Forgotten Passcode or device disabled after entering wrong passcode
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Feb 19, 2014 12:30 PMby Doris92,yeah it says 'make sure your network settings are correct and your network connection is active'
I have internet on the laptop, my dad had my older brother sync it to his itunes but unfortunatly my brother is not around for me to ask the details to possibly restore anything,
really dont know what else to do
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Feb 19, 2014 1:02 PMby Axeman1020,The only way to remove the passcode is to restore.
Unless there is a backup then he will be starting from scratch.
So you do have an internet connection on the computer?
Are you running Windows?
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
