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I am unable to attach any files to my Gmail or Mail

When I try to attach any kind of file to my Gmail account it locks up and I get the spinning ball of death. I tried using MacKeeper to clean my PC but no change. I have tried using Firefox, Safari, Google Chrome, Mail - they all have the same same problem. I then have to force close the programme I have not been able to send any documents with any attachments. I am running Mavericks X and all my updates are up to date.

When the Finder window opens in Gmail to select the file it does not load fully as it lists the files but greyed out so that I cannot select the required file at the same time the spinning ball appears - time out!!

My laptop is a MacBook Pro


Please help I am going mad

MacBook Pro, iOS 7.0.4

Posted on Feb 19, 2014 11:35 AM

Reply
2 replies

Feb 19, 2014 12:50 PM in response to RoadTrekker

Step 1

Remove "MacKeeper" as follows. First, back up all data.

"MacKeeper" has only one useful feature: it deletes itself.

Note: These instructions apply to the version of the product that I downloaded and tested in early 2012. I can't be sure that they apply to other versions.

IMPORTANT: "MacKeeper" has what the developer calls an “encryption” feature. In my tests, I didn't try to verify what this feature really does. If you used it to “encrypt” any of your files, “decrypt” them before you uninstall, or (preferably) restore the files from backups made before they were “encrypted.” As the developer is not trustworthy, you should assume that the "decrypted" files are corrupt unless proven otherwise.

In the Finder, select

Go Applications

from the menu bar, or press the key combination shift-command-A. The "MacKeeper" application is in the folder that opens. Quit it if it's running, then drag it to the Trash. You'll be prompted for your login password. Click the Uninstall MacKeeper button in the dialog that appears. All the functional components of the software will be deleted. Reboot.

Quit MacKeeper before dragging it to the Trash.

Don't empty the Trash. Let MacKeeper delete itself.

Don't try to drag the MacKeeper Dock icon to the Trash.

Step 2

From the Safari menu bar, select

Safari Preferences... Privacy Remove All Website Data


and confirm. Test.

I am unable to attach any files to my Gmail or Mail

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