Stovelkor

Q: iTunes Producer 3.0 keeps crashing and I have no idea why...

I've just installed (and uninstalled and reinstalled) iTunes Producer 3.0. I have a Retina MacBook Pro running Mavericks and I made sure I had the recommended 20 Gigs of free space. I have no other problems with other programs crashing.

 

I can't do ANYthing with Producer. If I type in any information, make any selections, or even try to just save, the program hangs, I get the spinning beachball and eventually I just have to force quit.

 

Is anyone else having this issue with 3.0? If so, how did you solve it? I don't suppose there's a link to the previous version anywhere for me to try?

 

Thanks!

~Brian

Posted on Feb 19, 2014 3:52 PM

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Q: iTunes Producer 3.0 keeps crashing and I have no idea why...

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  • by vinnyvg,

    vinnyvg vinnyvg Feb 20, 2014 1:14 AM in response to Stovelkor
    Level 4 (1,880 points)
    Desktops
    Feb 20, 2014 1:14 AM in response to Stovelkor

    Not sure if it will help....but when I downloaded iTP v3...... v2.9.1 is still in my apps list.

     

    I have a problem with the new Sales and Trends....in Safari.....nothing but spinning wheels ....but it works OK in Chrome and Firefox!

    Looks like yet again Apple shove out updates with bugs,

  • by macpatosh,

    macpatosh macpatosh Feb 20, 2014 9:11 AM in response to Stovelkor
    Level 1 (0 points)
    Feb 20, 2014 9:11 AM in response to Stovelkor

    Same problem here. I cannot do anything with iTunes producer 3.0

    First of all, it came all by itself, I suddenly had the 3.0 version installed. I uninstalled, downloaded fresh and reinstalled, and just nothing. I enter the title of my book and then, spinning wheels for ages. I have to force quitting.

    Crying.

     

  • by David Kudler,

    David Kudler David Kudler Feb 20, 2014 11:41 AM in response to Stovelkor
    Level 1 (5 points)
    Feb 20, 2014 11:41 AM in response to Stovelkor

    Same here. I'm running Mavericks (10.9.1) on an MBP (2.9GHz, 8GB). I'd found iTunes Producer to be a bit clunky but annoying before, but now???

     

    I manged to get one book to upload -- it was a revision of a previously released title, so I was working with an existing file. When I try to create a new book, iTP freezes after I enter two fields' worth of data — it doesn't seem to matter which two fields. And if, for example, I try to save after entering just the title, I go to the ~/Music/iTunes Producer/Playlists folder, there's no file there. Very weird.

     

    I tried dumping the preferences files and the whole iTunes Producer folder in ~/Library/Application Support. Still no dice.

     

    What bothers me is that there doesn't even seem to be any useful information in the logs.

     

    Here are the pertinent log entries - all two of them:

     

    2/20/14 11:26:22.862 AM iTunes Producer[6662]: 10.4-style NSDateFormatter method called on a 10.0-style formatter, which doesn't work. Break on _NSDateFormatter_Log_New_Methods_On_Old_Formatters to debug. This message will only be logged once.

    2/20/14 11:30:00.974 AM com.apple.launchd.peruser.1026[247]: (com.apple.iTunesProducer.38752[6662]) Exited: Terminated: 15

     

     

    The second one is just me force-quitting. The first one makes me think that the date format that the app is using is somehow off, which would be truly a bizarre bug.

     

    I'm going to try to see if creating a copy of an existing file is a work-around. (I tossed my old copy of the app, the more fool me.)

  • by David Kudler,

    David Kudler David Kudler Feb 20, 2014 12:04 PM in response to David Kudler
    Level 1 (5 points)
    Feb 20, 2014 12:04 PM in response to David Kudler

    Okay. So I just made a copy of one of my other files and was  able to edit it, adding all of the new book's files and metadata — with one exception: I couldn't directly edit the ISBN-13 (or the vendor identifier — even though I have "Vendor ID can be edited before submission" select in Preferences). Which means that, even though I was able to upload the book, it will be rejected for having an identical ISBN to another title.

     

    I can edit that piece of metadata (as well as the Vendor ID) by going to the file in the Finder, CTL-clicking on it, selecting "Show Package Contents," and editing the metadata.xml file directly. Yuck.

     

    Nonetheless, I was able to edit the file in iTP and upload it to Apple.

     

    So I can make it work. But, man! This just seems silly.

  • by David Kudler,

    David Kudler David Kudler Feb 20, 2014 12:06 PM in response to David Kudler
    Level 1 (5 points)
    Feb 20, 2014 12:06 PM in response to David Kudler

    And of course, because I just uploaded a file with the same ISBN and Vendor ID as my previously published book, iTunes Connect just treated the new book as a revision, and replaced the files. Grr.

     

    I'm going to change the two pieces of essential metadata in the XML file of the new book and re-upload both the new book and the old one.

     

    Wish me luck!

  • by David Kudler,

    David Kudler David Kudler Feb 20, 2014 12:15 PM in response to David Kudler
    Level 1 (5 points)
    Feb 20, 2014 12:15 PM in response to David Kudler

    Okay! Mission (apparently) accomplished!

     

    I've got the first book's proper metadata restored (though iTunes Connect is still showing me the second books cover, it isn't showing up in iBooks, so I'll keep my fingers crossed).

     

    To see if I'd somehow broken the jinx, I tried creating a new book in iTP — it still froze.

  • by Stovelkor,Solvedanswer

    Stovelkor Stovelkor Feb 20, 2014 3:08 PM in response to Stovelkor
    Level 1 (0 points)
    Feb 20, 2014 3:08 PM in response to Stovelkor

    Yeah, basically I managed to find a download of 2.9.1 and it's been working fine.

     

    Apple, if you're reading this, you need to take another look at 3.0.

  • by macpatosh,

    macpatosh macpatosh Feb 20, 2014 3:31 PM in response to Stovelkor
    Level 1 (0 points)
    Feb 20, 2014 3:31 PM in response to Stovelkor

    Where did you find a 2.9.1 to download? I couldn't find one.

  • by AuPhalanx,

    AuPhalanx AuPhalanx Mar 4, 2014 7:44 AM in response to Stovelkor
    Level 2 (435 points)
    Mar 4, 2014 7:44 AM in response to Stovelkor

    I had the same problem with Producer 3.0 and tried reinstalling. Finally, here's what I did to get my files uploaded.

     

    Since I was updating a file, upon opening Producer, I searched for the Apple ID and opened the book.

     

    When it opened I IMMEDIATELY saved the book. When prompted, I entered a file name (since the title of my book is "Mustard Seeds, Shovels, & Mountains," I entered "Mustard-Seeds"). This saved the file into a folder named "Playlist."

     

    With every change I made, I saved.

     

    Things generally went smoothly.

     

    I will be using this "saving" technique when I upload a new book.

     

    I hope this helps.

     

    T.

  • by AaronShep,

    AaronShep AaronShep Mar 19, 2014 4:07 PM in response to Stovelkor
    Level 1 (10 points)
    Mar 19, 2014 4:07 PM in response to Stovelkor

    Cannot save any data at all for a new book -- even just a title -- without the program hanging. On a 2010 Mac Pro with Mavericks 9.2. Have gone back to using previous version of the program.

     

    Why can't Apple provide a simple Web interface like everyone else? How idiotic is it to require a Mac-only program to submit ebooks to a bookstore that is not restricted to Mac users?

  • by Jerome Dumont,

    Jerome Dumont Jerome Dumont Mar 24, 2014 9:51 AM in response to Stovelkor
    Level 1 (0 points)
    Mar 24, 2014 9:51 AM in response to Stovelkor

    I've had the same problem: Itunes producer was crashing often while editing old .itms docs, but I did manage to make my changes.

    However, creating a new book in itunes producer 3 was just impossible: every action following the creation of a new book (even just saving the blank document) led me to the spinning wheel...

    That was on a latest gen Macbook air 13.3, running the latest mavericks version.

    I tried to run itunes producer 3 on my MacMini (mid 2011, i5) and... surprise ! It works smoothly, without any hitch...

    The spinning wheel must have something to do with some deep-buried prefs file or something like that...

  • by mac-newbie,

    mac-newbie mac-newbie Apr 9, 2014 1:44 PM in response to Stovelkor
    Level 1 (0 points)
    Apr 9, 2014 1:44 PM in response to Stovelkor

    Here is the 2.9.1 version to download.  3.0 crashes on me as well and hangs up.

     

    https://itunesconnect.apple.com/itunesproducer/iTunesProducer_2.9.1.dmg

  • by TanyaAC,

    TanyaAC TanyaAC Apr 19, 2014 8:11 AM in response to mac-newbie
    Level 1 (0 points)
    Apr 19, 2014 8:11 AM in response to mac-newbie

    I'm having this issue too, but additionally, every tie I install 2.9.1 it updates immediately so I keep trashing 3.0 and reinstalling. How can I keep 2.9.1 from updating? Help!

  • by AaronShep,

    AaronShep AaronShep Apr 19, 2014 9:15 AM in response to TanyaAC
    Level 1 (10 points)
    Apr 19, 2014 9:15 AM in response to TanyaAC

    Rename the file. For instance, I've renamed it "iTunes Producer 2.9." Software Update will leave it alone because it's not looking for a file of that name. Then you can keep the current iTunes Producer in the same folder with the original name, and it will be updated as needed.

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