An unknown error has occurred in Entourage

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Level 1

0 points

An unknown error has occurred in Entourage

Hi, I'm currently using MACbook Air using Entourage version 8. I have an issue forwarding or replying a particular mail with chinese wording content. Once i click send or forward with that email, I will be prompted: " The action could not be completed. An unknown error has occurred in Entourage" I have no issue sending or even receive this email. Initially i thought, it might be due to the chinese content but when i tried to paste the chinese content on to a new mail, i was able to send.

Any help or advise on this issue? What could be the cause of this?

Regards,

Steven

MacBook Air

Posted on Feb 19, 2014 4:23 PM

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Answer 1

Tom Gewecke

Level 10

115,916 points

Feb 20, 2014 11:25 AM in response to Steven_loon

Also you can search/ask in the forum devoted to the issues of this product:

http://answers.microsoft.com/en-us/mac/forum/macother

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Answer 2

Feb 20, 2014 11:31 AM in response to Steven_loon

Possibly you have an invalid e-mail address in one of the recipients. Take a closer look at the to: cc: bcc; fields.

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Answer 3

Steven_loon Author

Level 1

0 points

Feb 20, 2014 4:43 PM in response to themachead

Shouldnt be as the mail was sent in from a windows outlook. I basicially just forwarded the mail to another party and i got this error. I have no issue forwarding using my iphone. Do you think upgrading the entiurage helps?

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Answer 4

Feb 20, 2014 4:53 PM in response to Steven_loon

I'm using 8 - no problems.... If you can afford the upgrade it's usually best to keep abreast of most apps... that being said and e-mail client is not really cutting edge technology.

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Answer 5

Steven_loon Author

Level 1

0 points

Feb 20, 2014 8:56 PM in response to Steven_loon

Do you think it could be the outlook mail formatting that causes the error on the entourage?

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Answer 6

Mar 12, 2014 2:35 PM in response to Steven_loon

Possibly - Entourage is a ported over version of Outlook so you would think two Microsoft apps would be compatible... but .... often in the past Microsoft has had "undiscovered features" pop up. Has it continued to be an issue or did you get it solved?

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