rachael.lewin
Level 1 (0 points)

Q: service on my iphone 4 not working

i dropped my iphone 4 the other day and it keeps turning on and off and in the left corner where it usually says the network it just says searching. any suggestions of how i could fix this?

MacBook Air

Posted on Feb 19, 2014 7:55 PM

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rachael.lewin

Q: service on my iphone 4 not working

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  • by Ingo2711,

    Ingo2711 Ingo2711 Feb 20, 2014 12:26 AM in response to rachael.lewin
    Level 7 (25,977 points)
    iPhone
    Feb 20, 2014 12:26 AM in response to rachael.lewin

    Did you already reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again? If this does not help and to rule out a software issue, try these steps:

    Resolution

    If you encounter either of the above symptoms on your iPhone, follow these steps to attempt to resolve the issue. Test after each step.

    1. Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
    2. Turn iPhone off and then on again.
    3. Remove the SIM card and verify that it's a valid, carrier-manufactured SIM. Also verify that it isn't damaged, worn, or modified. Then reinsert it.
    4. Check for a carrier-settings update. Connect to a Wi-Fi network. Then tap Settings > General > About. If an update is available, iOS will ask you if you want to install it. If Wi-Fi isn't available, connect your device to iTunes.
    5. Update your iPhone to the latest version of iOS.
    6. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
    7. Restore the iPhone.

    copied from iPhone: Troubleshooting No Service

     

    If this does not solve the problem, the hardware of the phone might have been due to the fall, and you'll have to get it serviced:

    iPhone - Contact Support - Apple Support