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Stuck pixel on one week old iPhone 5S

Hey there, I have a stuck pixel on my one week old iPhone 5S. The pixel is really not noticable, except when I have my screen on max. brightness and on a black screen, and even then its barley noticable. I got the phone from tmobile and although its not noticable, it really is bothering me. (OCD Status). What can I do if the tmobile reps. dont notice the pixel? Can I still get a new iPhone 5S in the same color? I really dont want to get a phone wiht even more issues. I would take a photo, but its so small that the camera cant even pick it up.

iPhone 5s, iOS 7.0.4

Posted on Feb 20, 2014 1:00 AM

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Question marked as Best reply

Posted on Feb 20, 2014 3:44 AM

Contact Apple Support about it. See this discussion and the answer given by John Galt:

John Galt Galt\'s Gulch



Maybe, but have Apple check it out if you are concerned. It is possible for them to have techniques that may fix it.


Read: About LCD display pixel anomalies for Apple products released in 2010 and later

If you are concerned about pixel anomalies on your display, take your Apple product to an Apple Authorized Service Provider or Apple Retail Store for closer examination. There may be a charge for the evaluation.


There are limits on the acceptability of stuck or "dead" pixels that Apple does not tell us about, but basically some pixel anomalies are considered acceptable, while others are not. If it's one or two pixels near the edge of the display, Apple will probably say that is within acceptable tolerances. If it's a few in the middle of the display, that may be considered unacceptable, justifying a replacement. Only Apple can make that determination though. Good luck!


1 reply
Question marked as Best reply

Feb 20, 2014 3:44 AM in response to ifoxd007

Contact Apple Support about it. See this discussion and the answer given by John Galt:

John Galt Galt\'s Gulch



Maybe, but have Apple check it out if you are concerned. It is possible for them to have techniques that may fix it.


Read: About LCD display pixel anomalies for Apple products released in 2010 and later

If you are concerned about pixel anomalies on your display, take your Apple product to an Apple Authorized Service Provider or Apple Retail Store for closer examination. There may be a charge for the evaluation.


There are limits on the acceptability of stuck or "dead" pixels that Apple does not tell us about, but basically some pixel anomalies are considered acceptable, while others are not. If it's one or two pixels near the edge of the display, Apple will probably say that is within acceptable tolerances. If it's a few in the middle of the display, that may be considered unacceptable, justifying a replacement. Only Apple can make that determination though. Good luck!


Stuck pixel on one week old iPhone 5S

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