I do not know the answers ÇáÓŃíĺ I sent to him via e-mail Alternative

See one of your many duplicate threads :

e.g. https://discussions.apple.com/thread/5905301?answerId=24877608022#24877608022

or https://discussions.apple.com/thread/5908387?answerId=24887508022#24887508022

If you have a rescue email address then use it (you need to have a rescue email address, not an alternate email address) : http://support.apple.com/kb/HT5312

If you don't have one, or aren't receiving the reset email to it, then contact Support in your country (these are user-to-user forums) : http://support.apple.com/kb/HT5699