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Trackpad scroll function not working in any app - tried everything

Hello.


This is my 1st time writing in the forums, and although I have read multiple threads on this issue, nothing has yet solved my problem, including: http://support.apple.com/kb/TS1248, & http://support.apple.com/kb/TS1449. SO ANY HELP IS WELCOME! I have a mid-2010 MBP 13" intel-based dual core with Mavericks OSX 10.9.1 installed already a couple of months now. As of last night, my two-finger scroll does not function in any app. It is the ONLY function on my trackpad that does not work. I have tried changing all scroll preferences, restarting the browser (firefox 27.0.1) & computer, as well as opening Preview app 7.0 to see if it affects other apps as well. It does not work even in Finder. I looked in the permissions section of my apps by right-clicking on "get info" & there seems to be a discrepancy between the default users and their permissions. I am wondering if this is perhaps the problem and can be reset somehow to default settings or if there is a terminal command that can reset the trackpad (like the PC function in the device manager of the control panel, diagnose/repair)? I have a screen shot of the different users/permissions that I can send/post you if necessary, but you'll have to explain me how to do this, as this is my 1st post. Thank-you!

MacBook Pro (13-inch Mid 2010), OS X Mavericks (10.9.1)

Posted on Feb 20, 2014 7:39 AM

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Question marked as Best reply

Posted on Feb 24, 2014 10:55 AM

So whoever falls on this issue, I have visited the Apple Genius Bar today & this is what finally solved my problems:


1. We created a TEST guest account in System Preferences to find out if it was a user-specific related problem, and it was as the 2-finger scroll function was working in the new user account. I was told this means that the problem is due to a setting that was recently added/deleted/changed.

2. We deleted the new user account.

3. We deleted the entire user library folder (except the Mail folder), as that is where all preferences are apparently stored.

4. VOILA! 2-finger scrolling now functions as was intended (only all settings must now be recreated).


It is tedious, but at least everything functions as normal & nothing needs to be backed up!

Hope if anyone else has had this problem, they find this post.


Cheers,

Leo

1 reply
Question marked as Best reply

Feb 24, 2014 10:55 AM in response to Leo007_81

So whoever falls on this issue, I have visited the Apple Genius Bar today & this is what finally solved my problems:


1. We created a TEST guest account in System Preferences to find out if it was a user-specific related problem, and it was as the 2-finger scroll function was working in the new user account. I was told this means that the problem is due to a setting that was recently added/deleted/changed.

2. We deleted the new user account.

3. We deleted the entire user library folder (except the Mail folder), as that is where all preferences are apparently stored.

4. VOILA! 2-finger scrolling now functions as was intended (only all settings must now be recreated).


It is tedious, but at least everything functions as normal & nothing needs to be backed up!

Hope if anyone else has had this problem, they find this post.


Cheers,

Leo

Trackpad scroll function not working in any app - tried everything

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