Hi, can anyone help with my access to the internet, the above message shows when I try!!!!
MacBook Pro with Retina display, Mac OS X (10.0.x)
Uninstall the Rapport software you downloaded from Trusteer.
Uninstall the Rapport software you downloaded from Trusteer.
Ok, will try that, thanks
I have tried, it won't let me!
Thanks andyBall_UK, I cannot access safari!
You've no other browser ?. Can you transfer the uninstaller from whatever you're using to read these messages ?. Or use the instructions at the link for using Terminal ?.
I'm using my iPad to chat here
What about the instructions there for if you don't have the uninstaller ? (copied below).
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If you wish to uninstall but the .dmg file does not contain an uninstall file, please follow these steps to uninstall Rapport:
Quit Firefox and Safari (Menu -> Firefox/Safari -> Quit Firefox/Safari)
2. Open Mac Terminal (Finder -> Applications -> Utilities -> Terminal)
3' Type cd /Library/Rapport and click enter (please notice the space after "cd")
4. Type sudo ./RapportUninstaller.sh and click enter (please notice the space after "sudo")
5. Enter your password and hit enter. (You will not see the password as it is being typed). If an error appears that reads "No such process", ignore it.
6. Restart your computer.
Done all that, it showed that rapport was not installed!!!!
Have restarted and the same message showing when I click on safari - Safari quit unexpectedly while using the librooksbas.dylib plug-in, click reopen to open the application again. Then a whole load of problem details and system configuration follows!
See whether you can use Safari in safe mode. If you can, reinstall Rapport and then try again to remove it.
Some people who install Rapport have also installed the "Genieo" scam product. There is an uninstaller, but as the developer is dishonest, you shouldn't use it. I suggest the tedious procedure below to disable Genieo, if it's present.
Back up all data. You must know how to restore from a backup even if the system becomes unbootable. If you don't know how to do that, or if you don't have any backups, stop here and ask for guidance.
Quit the Genieo application, if it's running. Force quit if necessary.
Triple-click anywhere in the line below on this page to select it:
/etc/launchd.conf
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
A folder may open with a file selected, or the file may not exist, in which case you'll get a message that it can't be found. If it does exist, it's a configuration file created or replaced by the Genieo installer. Any software installer that does this should be considered ipso facto malware. Move the file to the Trash. You'll be prompted for your administrator password.
IMPORTANT: If the launchd.conf file exists, you must move it to the Trash it before continuing. Otherwise the system will become unbootable. In that case, restore from your backup and start over. That's how badly Genieo has sabotaged your system.
Repeat with each of these lines:
/Applications/Genieo.app /Applications/Uninstall Genieo.app /Library/Frameworks/GenieoExtra.framework /Library/LaunchAgents/com.genieo.engine.plist /Library/LaunchAgents/com.genieoinnovation.macextension.plist /Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist /Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client /usr/lib/libgenkit.dylib /usr/lib/libimckit.dylib /usr/lib/libimckitsa.dylib
Again, some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
Reboot and empty the Trash. Don't try to empty the Trash until you have rebooted.
Your web browser(s) should now function normally, and you should be able to reset the home page and search engine. If not, stop here and post your results.
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including one called "Spigot" if it's present. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
The Genieo installer may also install the "Silverlight" web plugin from Microsoft. If you have no use for that plugin, you can remove it according to Microsoft's instructions. Don't remove it if you subscribe to "Netflix" or any other video-streaming service that uses it.
This procedure may leave a few files behind, but it should deactivate Genieo. Make sure you don't repeat the mistake that led you to install it. Chances are you got it from one of the Internet's open sewers such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site.
Finally, be forewarned that when Genieo is mentioned on this site, the developer sometimes shows up under the name "Genieo support." If that happens, don't believe anything he says, but feel free to tell him what you think of his scam.
This worked. Deleting line by line. Thanks!!!
If you have Trusteer, it's probably linked to your online banking, supposedly protecting you from various nefarious intruders (in my experience, it mostly just makes it difficult to take screenshots of parts of my bank statement that I want to use temporarily for accounting). If so, you'll probably see Trusteer symbol somewhere on your banking page, and clicking on it will get you to a window Trusteer options, which include the option to turn it off temporarily. If turning it off turns out to fix your librooksbas.dylib problem, you may find that a more useful workaround than restarting each time to get Safari back.
"Safari quit unexpectedly while using the librooksbas.dylib plug-in"
